Frequently Asked Questions

Dietary supplements are not technically "FDA approved." The FDA regulates dietary supplements under different rules than those covering conventional foods and drug products. However, we maintain the highest standards of quality and safety, and each product undergoes rigorous testing and verification to ensure compliance with all applicable regulations. You can view our product certificates and Certificates of Analysis (CoA) on our Certificates page.

Many of our products are vegan, but not all. Each product page clearly indicates whether the product is vegan-friendly. We're committed to transparency about our ingredients and sourcing practices.

We clearly list all ingredients and potential allergens on our product labels and product pages. Our manufacturing facilities follow strict protocols to prevent cross-contamination, but some products are produced in facilities that also process common allergens. If you have severe allergies, please contact us for specific information about a product.

For optimal potency and shelf life, store your supplements in a cool, dry place away from direct sunlight. Avoid storing supplements in the bathroom or kitchen where humidity and temperature fluctuations can affect product quality. Unless otherwise specified on the label, refrigeration is not necessary for most of our products.

The expiration date is printed on each product package. Most of our supplements have a shelf life of 2-3 years from the date of manufacture when stored properly. We recommend consuming the product before the expiration date for optimal potency and effectiveness.

Placing an order on our website is simple:

1. Browse our products and select the items you wish to purchase
2. Click "Add to Cart" for each item
3. When you're ready to checkout, click on the cart icon in the top right corner
4. Review your order and click "Proceed to Checkout"
5. Enter your shipping and payment information
6. Review your order one final time and click "Place Order"

You'll receive an order confirmation email shortly after placing your order.

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

All transactions are processed through secure payment gateways to ensure your financial information remains protected.

Yes, we offer subscription options for most of our products. When you subscribe, you'll receive:

• 15% off every order
• Free shipping on all subscription orders
• Convenient automatic delivery at your chosen frequency (every 30, 60, or 90 days)
• Flexibility to pause, skip, or cancel your subscription at any time

To subscribe, simply select the "Subscribe & Save" option on the product page before adding the item to your cart.

We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our customer service team immediately after placing your order. We'll do our best to accommodate your request, but we cannot guarantee changes once the order has been processed for shipping.

Standard shipping within the continental United States typically takes 3-5 business days. Expedited shipping options are available at checkout for 1-2 business day delivery. International shipping times vary by destination, generally ranging from 7-14 business days.

Yes, we offer free standard shipping on all U.S. orders over $50. We also provide free shipping on all subscription orders regardless of order value. International orders and orders below $50 will have shipping costs calculated at checkout based on destination and weight.

Yes, we ship to select international destinations. International shipping rates and delivery times vary by location. Please note that customers are responsible for any customs fees, import taxes, or duties that may be imposed by their country's customs authorities.

Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website and viewing your order history. If you have any issues tracking your order, please contact our customer service team for assistance.

We offer a 30-day satisfaction guarantee on all our products. If you're not completely satisfied with your purchase, you can return the unused portion for a full refund (minus shipping costs). To initiate a return, please contact our customer service team with your order number and reason for return.

To return a product, please follow these steps:

1. Contact our customer service team at support@vitalriot.com or call 1-800-555-1234 to request a return authorization
2. Include your order number and reason for return in your request
3. Our team will provide you with a return authorization number and shipping instructions
4. Package the item securely with the return authorization number clearly marked on the outside of the package
5. Ship the package to the address provided in the return instructions

We recommend using a trackable shipping method for all returns.

Refunds are processed within 5-7 business days after we receive and process your return. The time it takes for the refund to appear in your account depends on your payment method and financial institution, typically 3-10 business days.

If your product arrives damaged, please contact our customer service team within 48 hours of receiving your order. Please include your order number and photos of the damaged product and packaging. We'll arrange for a replacement to be sent to you as quickly as possible at no additional cost.

Creating an account is easy:

1. Click on "Log in" in the top right corner of our website
2. Select "Create an account" below the login form
3. Enter your email address and create a password
4. Fill in your personal information
5. Click "Create Account"

You can also create an account during the checkout process by selecting "Create an account" before completing your purchase.

To reset your password:

1. Click on "Log in" in the top right corner of our website
2. Select "Forgot password?" below the login form
3. Enter the email address associated with your account
4. Click "Reset Password"
5. Check your email for a password reset link
6. Follow the link to create a new password

If you don't receive the password reset email within a few minutes, please check your spam folder or contact our customer service team for assistance.

To update your account information:

1. Log in to your account
2. Click on "My Account" in the top right corner
3. Select "Account Settings"
4. Update your information as needed
5. Click "Save Changes"

You can update your name, email address, password, shipping address, and payment information from your account settings.

To manage your subscription:

1. Log in to your account
2. Click on "My Account" in the top right corner
3. Select "Subscriptions"
4. From here, you can:
• Change the delivery frequency
• Skip a delivery
• Update the products in your subscription
• Update your shipping or payment information
• Pause or cancel your subscription

If you need assistance managing your subscription, please contact our customer service team.